Overview Heaven’s Best is operated in the Spotsylvania, Stafford, Prince William, and Fauquier counties by James B. Bonner. All cleaning work is performed by James, and his employees – we don’t hire subcontractors. We arrive at your location in uniform, ready to work. We are courteous professionals whom you will feel comfortable to have in your home or business. Everyone at Heaven’s Best is highly trained and committed to delivering 100% customer satisfaction.
OUR INDUSTRY LEADING CERTIFICATION
Heaven’s Best Carpet & Upholstery Cleaning is Approval Service Provider Firm
The Carpet and Rug Institute actively monitors and engages on issues related to the carpet cleaning industry through integrated communications, government relations and advocacy, regulatory systems participation, research funding, and standards development.
CRI strongly recommends having your carpet professionally cleaned by a Seal of Approval Service Provider. As a certified CRI Firm Heaven’s Best Carpet & Upholstery Cleaning uses only SOA-approved equipment, products and procedures in order to assure our customers that their carpet is being cleaned with the best products. It is also the most effective way to maintain your warranty, as many carpet manufacturers recommend SOA products in their residential warranties.
IICRC Certified Firms have earned the right to display the IICRC logo as a symbol of quality. In order to achieve IICRC-certified status, firms must meet a rigorous list of standards in business ethics and expertise. All IICRC Certified Firms must:
• Present accurate information to consumers and conduct business with honesty and integrity. • Require a technician on all jobs who has been formally trained and passed all required tests. • Require a continuing education program to keep technicians up-to-date on the latest changes in the industry. • Maintain liability insurance to protect all parties in the event of an accident. • Maintain a written complaint policy and agree to Better Business Bureau or similar arbitration to resolve disputes, and accept the conclusions and recommendations of arbitration.
The IICRC actively has relationships with fiber producers, carpet and fabric mills, furnishing manufacturers and retailers, and others affiliated with the industry. The use of IICRC service professionals is specified in leading manufacturers’ maintenance brochures and warranties.
Honest Expectations – Clear Prices and Promises We Can Keep When you book an appointment with Heaven’s Best you’ll know everything up front. We tell you the exact price, the exact time we expect to arrive, and the amount of time we expect the job to take. Our pricing is all inclusive, so there is no extra charge for furniture moving, stain removal, or “deep cleaning.” We have no hidden charges, and we don’t play any silly sales games. We’ll give you our honest opinions about the results you can expect regarding soil, stain, and odor removal. We make promises we can keep, and then live up to them.
We Don’t Make You Wait – Firm Appointment Times, Considerate Behavior Who says you should wait around for service personnel to arrive? We think that’s ridiculous. When we set an appointment with you, we set it for a specific time. Not a 2-4 hour window. Your time is money and you shouldn’t have to waste it waiting around for service companies to show up. We promise to do our best to arrive on time and we usually do. If we are going to be late for any reason, will give you a call to let you know.
Our Process Our unique method of carpet cleaning allows your carpet to dry within 1 hour after cleaning. We can take out many of the tough spots and stubborn stains other carpet cleaning businesses leave behind. Our low-moisture, carpet cleaning products work. They are environmentally friendly and safe for your children and pets.
We Deliver Consistent Service By Following A Routine Process When we arrive at your home or business, we start by taking the time to listen to you. We walk with you through your location and review all spots, stains, and areas of concern that require extra attention. We’ll talk with you about the work we will be performing and the results you can expect. We will then start the cleaning following predefined, well documented steps and procedures that insure consistent and outstanding results. Since everyone at Heaven’s Best trains with and uses the exact same procedures, we are able to make and keep our promises. This means that when you have us back, you know the type of high-quality you can expect, and with Heaven’s Best you can expect great quality and value.
Fanatical About Feedback We want to hear from you after the work is complete, because our goal is to continuously improve our service so that we can keep you as a customer for life. Every customer receives an evaluation card so that they can let us now how we are doing. We need to get these cards back because we compensate ourselves and our employees based on the results on the cards. The higher the satisfaction, the better the compensation. You also have the option to go online and submit your comments. It’s the only way to make sure that we keep doing the right things to make you a customer for life.
Our Guarantee We offer a 100% satisfaction guarantee. If you are not satisfied with our work, we’ll redo it. If you are still not satisfied, then you don’t pay.
VIDEO OVERVIEW: The Heaven’s Best Unique Cleaning Processes